Medical devices recall increased up to 71% for the year 2018 and 2019. McKinsey Center for Government claims that a single major recall can cause a 10% reduction in the product price. One of the reasons for product recalls is improper installation and troubleshooting of the medical device. It severely damages company reputation.
As a medical equipment manufacturer, you provide well written and elaborated user manuals for installation and troubleshooting guide. Then why you receive a lot of unnecessary problems regarding the installation and troubleshooting of the products? You are spending much money on proper on-site training for using the products and global technical support but still receiving unnecessary claims and product recalls.
Let us explain to you the reason.
The paradox of the active user theory by John M. Carroll and Mary Beth Rosson explains that people don’t read user manuals; instead, they go for immediate solutions and get stuck. Technical installations and troubleshooting manuals confuse normal users. With the rapid growth of visual media, companies have to reshape their installation and troubleshooting guides to other forms. We have found an effective and economical solution for your problems that will drastically reduce the number of queries
The perfect solution to this problem is creating videos for installation and troubleshooting issues. Why so?
The complicated details in written form make it difficult for the reader to follow the instructions. A study by HubSpot states that 90% of the user find videos helpful in the product decision process. Research claims that 80% agree that video messages are more powerful than text. The human brain process visual information is 60,000 times faster than a written report.
You have many options for converting your user manuals from written form to animated videos. It depends on your needs and also on your budget. Let us take you to the benefits of creating a video installation and troubleshooting manual.
Get Benefits of Using Video Installation And Troubleshooting Manuals
24/7 Availability On Internet Media Platforms
About 83% of users watch YouTube videos. These visuals can be easily uploaded on to any web portal by taking permission. People can access details about any issue regarding the installation and troubleshooting of the product. Having video instructions over the internet is like providing 24/7 technical support to the customers with excellent customer service experience.
Reduction In Unnecessary Claims And Product Recalls
Most product issues arise due to improper handling and usage of the product. Well-designed video instruction manuals can guide users about step by step product installation and troubleshooting issues. It will also help in addressing the most common questions and can be easily updated over the web.
Cost Reduction For Staff Training
Video manuals will solve the problem of on-demand training of the users. Most of the time, the company’s experts need to travel to the user site and train them about the product. 2D and 3D instructional videos designed by our professionals can do the magic. A one-time investment in video manuals will save future expenses.
Global Technical Support For The Team
Provide support to the technical team globally through properly designed video guides for troubleshooting and installations. Create a visual update on technical issues without any delay and deliver it to the whole support team. Visual manuals will also help in updating and providing the existing material within no time.
Easy Access
Video content easily accessible over the internet. The user needs to type in for the related issue and will instantly find the content created by the company for that purpose. Any update or suggestions can be easily shared with a vast user base within seconds through visual platforms.
Get Free Consultancy Now For Four Video Installation And Troubleshooting Manuals
Want to convert a written installation and troubleshooting manual to a video guide or create a video manual from scratch? Click here to get connected with the MEDMARKIT team to get a free consultancy.
